HRMTEC Care Packages

HRMTEC Care products provide expert technical support and additional HRMTEC service options.

Because HRMTEC develops the hardware, the operating system and applications, all components of HRMTEC products work together perfectly. And only with HRMTEC Care products can you get service and support from HRMTEC experts, so most problems can be solved with one request. In addition, you benefit from corresponding discounts on the list price of high-tech premium printing foils.

 

The HRMTEC Care products are only available to you in connection with the purchase of a “123 Schleifenprofi VX” embossing machine. The benefits of HRMTEC Care products are separate from and in addition to the rights granted by consumer protection laws:

  • Technical support from a single source
  • Additional hardware service options from HRMTEC
  • Additional discounts on the list price of high-tech premium printing foils
  • Discounts on delivery, installation on site and training of your employees (optional)

 

The features of our HRMTEC Care packages at a glance, as well as the tabular comparison:

HRMTEC Care Package ECONOMY:

  • 10% discount on the list price of high-tech premium printing foils plus standard shipping
  • Discount of 30% of the cost (only work) for the first repair (out of warranty), spare parts will be fully charged
  • Delivery, installation on site and training of your employees for only 399.- EUR, including the creation of your individual templates (in HRMTEC SW)

HRMTEC Care Package BUSINESS:

  • 20% discount on the list price of high-tech premium printing foils plus standard shipping
  • Costs (work only) for the first repair (out of warranty) are included, replacement parts are fully charged
  • Replacement device during repair of your automatic embossing machine on request for a flat rate
  • Callback service
  • free update and upgrade service, standard, max. once a year
  • Delivery, installation on site and training of your employees for only 299.- EUR, including the creation of your individual templates (in HRMTEC SW)

HRMTEC Care Package PREMIUM:

  • 30% discount on the list price of high-tech premium printing foils plus standard shipping
  • Costs (work and material) for the first repair (outside the warranty) are included.
  • Free replacement device during repair of your automatic embossing machine.
  • Callback service
  • Premium email address for prioritized support requests with guaranteed fast processing
  • Telephone hotline (Hotline Mon-Fri 0900-1700)
  • Response times according to HRMTEC Service Level Standards (SLS)
  • Chat Tool for Inquiries, Help & Support
  • Access Knowledge Database (Tips & Tricks)
  • exclusive ribbon layout template package
  • Free update and upgrade service of all available new features
  • HRMTEC certification as professional ribbon printing operation possible, max. once a year in the HRMTEC training center. You will receive a certificate in the form of an exclusive stainless steel labels (1 x large, 1 x small) for your entrance area for signage as a professional ribbon printing company (certified by HRMTEC)
  • Delivery, installation on site and training of your employees for only 199.- EUR, including the creation of your individual templates (in HRMTEC SW)

The HRMTEC Care Packages are offered in connection with the purchase of a “123 Schleifenprofi VX” embossing machine.

The “123 Schleifenprofi VX” embossing machine together with the HRMTEC Care package can be easily and conveniently purchased in the E-shop.

For further information, please contact us.


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HRMTEC Care Packages