For our own products (123 ribbon printer), we offer the support package “Hot Spares”.
How critical is the availability of the 123 ribbon printer for you? Imagine, you have to process a large order of ribbon printing, but right now your printer is defective. With the support package “Hot Spares” we will exchange your 123 ribbon printer within 24h. And you will be able to handle the ribbon print job to the satisfaction of your customer.
Without the “Hot Spares” support package we will repair your printer according to the best effort, which can take several days or weeks depending on the cause.
Hot Spares Features:
- Replacement of defective 123 ribbon printers within 24 hours (Mon-Fri 9am-5pm).
- Discount on hourly rate for Onsite Support.
- Discount on printhead replacement.
For further information, please contact us.